Life Happens with DeLisa

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The checklist

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What if this happened to you?
Your brand-new purchase stops working.

AN EVERYDAY PURCHASE. AN UNEXPECTED PROBLEM.

The store sends you to the manufacturer. The manufacturer sends you back to the store. Now you’re left with a defective product—and questions about what to do next.

Watch Vanessa’s story, then get a free checklist to help you organize the facts and prepare your next step.

Get the free checklist
Watch the video

Free download · Practical checklist + rent-increase worksheet

A disappointing purchase shouldn’t leave you guessing.

WHY THIS MATTERS

  • You bought something that stopped working or arrived defective.

  • You’re getting conflicting answers from the seller and manufacturer.

  • You want to prepare before your next major purchase.

  • Someone you know is dealing with a similar problem.

When a product fails, it’s easy to lose track of receipts, call dates and conflicting answers. Having your information in one place helps you explain the problem clearly and follow up with confidence.

The Defective Merchandise Response Checklist gives you a practical place to start.

Who is this checklist for?

PROACTIVE PROTECTION

You don’t have to figure out every challenge alone.

A legal membership can provide access to guidance for covered everyday situations, depending on the plan. Having protection in place before a problem arises can help you know where to turn.

Let’s discuss your needs and explore the options available to you and your family.

woman in black long sleeve shirt sitting on chair
woman in black long sleeve shirt sitting on chair
Let's talk about your protection

Bought new. Already broken?

In this video, you’ll learn:

  • Which purchase documents to gather and keep.

  • Why documenting the defect and customer service conversations matters.

  • How a clear written request can help you communicate the resolution you’re seeking.

  • Why knowing where to turn for guidance can reduce uncertainty.

Vanessa saved for a new washing machine—only to have it fail within days. In this fictional story, she gathers her records, seeks guidance through her legal membership and follows up in writing. The retailer ultimately arranges a replacement.

Be prepared when a purchase doesn’t work as expected

Free download

This two-page checklist and worksheet helps you keep the important facts together.

Track the conversation

Record whom you contacted, what they told you and when to follow up.

Know what to gather

Keep receipts, warranty terms, delivery paperwork and details about the problem in one place.

Prepare your next step

Review deadlines, clarify the resolution you’re requesting and identify when to seek guidance.

Turn scattered details into an organized response.

Complete the form to get your free copy. Use it now—or keep it handy for an unexpected problem later.

FREE DEFECTIVE MERCHANDISE RESPONSE CHECKLIST

You don’t have to figure it out alone.

A legal membership can provide access to guidance for covered everyday situations, depending on the plan. Having protection in place before a problem arises can help you know where to turn.

Let’s discuss your needs and explore the options available to you and your family.

Let's talk about your protection
Get the free checklist

Disclaimer: This page and video are for educational purposes and are not legal advice. Vanessa’s story is fictional. Available remedies depend on the facts, purchase terms, warranty and applicable law. No outcome is guaranteed. Membership services are subject to plan terms, limitations and exclusions.

Life happens—and being prepared matters.

Get the free checklist, share it with someone who could use it, and subscribe to Life Happens with DeLisa for more everyday scenarios and practical preparation tips.

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